The Lakes Rookley

Me & My partner stayed here on 8/7/24 - 14/7/24 6 nights. Check in was excellent and friendly staff. We had a brilliant stay the accommodation which was a caravan with a hot tub was so lovely, clean had everything we needed. The patio was well kept the view was lovely & the hot tub was at the right temperature when we arrived the caravan was roomy was really lovely. The Monday night we went to the Lakeside bar & eatery we both had a 3 course meal it was absolutely delicious definitely recommend the cocktails were amazing friendly helpful staff didn't have to wait long between each courses good value for money. We did kayaking a few of the days which was epic such a laugh the young lifeguards were friendly and helpful especially when my sister brought my Autistic Nephew they helped him and had a friendly talk and laughter at the end whilst getting our shoes on my nephew absolutely loved it especially talking to the lifeguards he absolutely loved kayaking unfortunately i didn't get the names of the lifeguards but they were the same ones each time when we went kayaking. I got a phone call the 2nd day to ask if everything was fine and if we needed anything which was really good of them to ask everything was fine and didn't need anything. We have been coming for the past two years. This is the 2nd time this year hopefully be coming again October. Thank you for such a lovely week away. I always recommend you guys to family/friends Brilliant place to stay 10+ stars on all services

I have stayed here at various times over the last 5 years and have really enjoyed it. The club house was always superb and the cottages were well equipped clean and comfortable. This time because of an error in booking we had a static at the end of the park. The first night we ordered a takeaway only to find we had 2 forks. We called reception and some were delivered. The following morning we went to do a cooked breakfast. We had 1 baking tray. No grill pan and only 4 plates. There was no starter pack containing a cloth, washing up liquid etc so I had to walk to the co-op. All of these things were in order in my previous visits. The beds are so uncomfortable I could t sleep. The sofas are basically a cushion on a wooden board and are also really uncomfortable, the TV was really bad also. I loved my time in the Isle of Wight, but hated every moment in this site. No entertainment for the kids which they loved on previous occasions.. reception closes at 4:30pm… The only thing that amused me was how the flooding of the site was dealt with. A person stood on a pallet truck trying to move a railway sleeper with a rake to unblock the road…

Arrived to a lady who eye rolled me on check in at the bar, even though they were aware of me arriving after 8pm. Was told if I couldn’t find accommodation to call reception (but they close at 5pm..). Found our caravan, to find the door wide open and an inside light on… not what I expected to be quite honest. No instructions for heating/ hot water or even the oven etc… No towels (just a bath mat) no hairdryer, 2 glasses in the kitchen (wine glasses were there but children are a nightmare with those), and no pizza cutter or oven glove. Not even one basic soap/ hand wash for a sink…. Hotels.com stated towels and a hairdryer would be in our caravan. So maybe that needs removing for others to see in future. It was clean in general, tv is ever so basic, I had to tether WiFi which isn’t the end of the world. Would I stay here again? Probably not. White cliff bay was much better overall. Just a bit disappointed. Not ideal when you haven’t got what was told the caravan had. But the silver lining, was the fake fire (no heat) - did look nice of an evening.

It was a lovely place to stay on the island thoroughly enjoyed it beautiful facilities and nice and quiet. I highly recommend it for families and couples that just want a short break the hot tub made it perfect 👍

We stayed in a Superior Caravan 2 for the weekend and we loved it. The location is ideal for travelling around the island. The children loved the heated swimming pool. The staff was friendly and very helpful, making us feeling welcomed and safe. Only things to improve; adding wifi in the caravan and increasing the standards in the kitchen equipment .