The Mill Hotel

Very disappointing stay I Would like to be refunded for room 6 that I stayed in. My room was very dark, lighting was inadequate.The curtains didn’t fit the window properly. The bedroom smelt of vomit my guests in the next door room agreed. I complained to the manager an excuse was made that I wanted two rooms together & that was why i had room 6; however, I hadn’t mentioned that this was a necessity when I made the booking! My room had no outlook and was next door to a maintenance room where men were coming through & past my window, please see attached pictures. I paid full price for this room if I had been shown this room before I made the booking, I would never have made the booking or insisted that I didn’t have this room. I arrived & had to get ready for a wedding & paid extra £20 to get my room early to change into @ midday I asked at this time for my room to be moved due to the above . I couldn’t even see with the lighting in the room to put my make up on, staff moved my room but the key didn’t open the new room door my son alerted reception but i was left standing for ages waiting outside the door for someone to come and help me, I was running out of time so I went back to the original room to get changed & put my make up on in my childrens room for a wedding. it’s not worth paying for an early check-in for 12pm arrival as other guests got it f. I would Like a full refund the situation put a great deal of stress on my stay, which should have been an enjoyable

We attended a family wedding and decided to stay last minute. The hotel staff were friendly and even helped us find the room late in the evening. The room was lovely and bed was comfy, and overall we enjoyed our stay - also breakfast was delicious too!

Very disappointing stay I Would like to be refunded for room 6 that I stayed in.Room was very dark, lighting was inadequate.The curtains didn’t fit the window properly. The bedroom smelt of vomit my guests in the next door room agreed. I complained to the manager an excuse was made that I wanted two rooms together & that was why i had room 6; however, I hadn’t mentioned that this was a necessity when I made the booking! My room had no outlook and was next door to a maintenance room where men were coming through & past my window, I tried to attach pictures but were deleted I paid full price for this room if I had been shown this room before I made the booking, I would never have made the booking or insisted that I didn’t have this room. I had to get ready for a wedding & paid extra £20 to get my room early to change into @ midday I asked at this time for my room to be moved due to the above . I couldn’t even see with the lighting in the room to put my make up on, staff moved my room but the key didn’t open the new room door my son alerted reception but i was left standing for ages waiting outside the door for someone to come and help me, I was running out of time so I went back to the original room to get changed & put my make up on in my childrens room for a wedding. it’s not worth paying for an early check-in for 12pm arrival as other guests got it f. I would Like a full refund the situation put a great deal of stress on my stay, which should have been an enjoyable .

It was our nieces wedding, at the start complete mess up with my booking, everything was excellent apart from there was no lifts and we were on the 3rd floor in the end I didn’t want to even go up to my room I felt sorry for other family members with children/prams etc