Luton Hoo Hotel, Golf And Spa

Beautiful property and accommodation. Everything was perfect for 4 adults and 1 child. We had two rooms which were very spacious, well anppointed and clean. Had the full breakfast every morning of our 3 day stay. Dinner one night. Delicious food and excellent service in the restaurants. Excellent service at the front desk also. Everyone was very friendly and helpful throughout.

The service here is outstanding, very friendly staff willing to go above and beyond to assist you in every area. We were offered an upgrade due to being on crutches which was greatly appreciated and our room was beautiful but perhaps a bit basic in comparison to similar hotels we’ve previously stayed at. The junior suite does have a separate sitting area which would be wonderful on a longer stay. The grounds are stunning and our bed was very comfy and we had a good nights sleep despite there being no air con in the mansion itself (provided with fans that did a good job tho). The biggest disappointment for us though was the breakfast. Breakfast was included in our package but the service we received was terrible. We waited 30 minutes for coffee to arrive. There were no clean glasses, no clean plates, the spoons tasted of metal. It was just pretty disappointing given the cost of the stay and the fact that we’ve stayed at premier inns with better breakfast!! Apparently the fact we were upgraded means we should just accept the poor service- this is what I was told when I made a complaint! We wouldn’t stay here again on balance, as I can say we felt the staff were brilliant and it had lots of positives but the breakfast and customer service really let the hotel down.

£350 for a deluxe room in the mansion house which was essentially a junior suite—a really big room. Stunning property so good value for money.

I like the beautiful historic building and landscaped parkland. I didn't like the additional charge of £50 per night for a child bed that I wasn't informed of when I requested one. I also didn't like the fact that the pool could only be used by families with children at specific times - again I was not informed of this before I arrive. Also, the restaurant and bar closest to our room was closed throughout our stay for no apparent reason which meant we had to eat out both nights.

Fantastic service. Staff were very accommodating and really went the extra mile to make my family feel welcome during our stay.

Beautiful building with a lot of history. Dinner it was terrible, we had a crab linguine that was all mashed, unbelievable presentation, it looks like a dog food from a can, and we also had a caesar salad, but the chicken was totally bland with no salt al all, sauce was not caesar salad sauce, it was some oil, and the bread croutons were so hard and oily, impossible to eat. The wine glass on the table was dirty. Cocktails were like a 5 year old child made them, I was shocked. The bartender was very nice, we met him later on, I just think he was not properly trained and he didn’t know what to do or how to do, or the hotel is not looking after the quality level. The feeling that we had that the hotel management is relaying on the history of the place and ignoring the quality. It is riding high on its historical events. Spa area is nice, beautiful roof, but is outside the hotel building and they provide a transfer.

Great hotel with amazing facilities and staff. They treated the children so well with so much respect and care. Brilliant pool and we really enjoyed cycling around the amazing grounds 😊

Staff were so friendly and went out of there way to make kids happy, pool was lovely and clean you can only use certain times as a family but worked for us. Rooms were big and very clean. Food was delicious in adams restaurant. Grounds were lovely too. We really enjoyed our stay

This hotel is amazing. We really enjoyed our stay and the children loved it as well, and the room, the facilities and the staff was so nice. I could have stayed there for a really long time, and if you're looking for somewhere to relax, enjoy nature, see history and culture or have a good meal this is the place. The spa and golf facilities are also great. I highly recommend this hotel!

Booked for a family of 3 in a family room (with a sofa bed). No sofa bed or extra bed in the room (and only robes and towels for 2) and took a long time and numerous calls to sort (initially moved to another room which had very noisy radiators and was very cold). Eventually had to ask to be moved back to the first room with a camp bed brought in for our son, who was very tired by that point. Both swimming pools not working (we were not informed of that despite having booked a morning swim). Took over 40 minutes for milk and cookies to arrive for our son the second night, despite chasing. The staff didn’t even ask how our stay was upon check-out.