Pontlands Park

Enjoyed our stay. Hotel lovely and staff very friendly and helpful. Used Reflections Spa but was disappointed as so many children in the pool with floats etc that unable to swim any lengths. Changing room too busy as well with children running in and out some of an older age. No privacy when changing. Breakfast was good, but felt was all undercooked ie bacon, sausages, hash browns tomatoes could have done with an extra 5 mins in the oven.

Wonderful place to stay with the family. Staff were amazing.

Would of been handy to have a fridge in the room as needed for my childs milk. TV is outdated.

Very good hotel, but would caution if going with children if you want to use the pool. There are very strict restrictions of when and how the pool can be used, but the small print is only shared once you arrive at the hotel. We booked and paid full price for my stepson to stay in a separate room only for him to be turned away from the swimming poo. It turned out that supervised 15-year olds are only allowed in the pool during a 2.5 hour period during the day, and that was only pointed out to us in the small print as he was turned away from the pool. Hotel management told us rules are rules and as the spa/pool is not part of the hotel, they can’t do anything. We would have gone somewhere else as we wanted a hotel with a pool in Essex (being in Chelmsford was not essential for us). Separately, breakfast food is good, but the service experience varies. First morning we had lovely service, but the second day we had a very rude server.