The Imperial Hotel

A second trip back to this hotel with my young child. Both love it . Friendly staff, lovely food and very clean rooms. Needs a wee upgrade but perfect for what you pay for.

The family booked 3 rooms with 3 children and 4 adults in the wonderful Imperial. Every time we have stayed it’s been so clean and so relaxing .We highly recommend this historic and important hotel to all age groups.

First time staying at the Imperial. Lovely hotel. Spacious family room. Cooked breakfast great. Good choice. Plenty of staff to tidy and setup. Seated within 5mins. Didn’t eat in restaurant but had the menu from bar. Pizzas huge! Lovely. Burger massive. Looked delicious and chunky chips with the best. Would defo recommend. Parking is limited and we were £18 for 2nt stay.

The room we stayed in was 244 it was a family room large bed and single bed, spacious room clean and comfortable beds, The room could do with a revamp, tired wallpaper and radiator but overall lovely place to stay, we have been here a few times and fully enjoyed our stay. Breakfast always amazing choices staff very friendly and helpful. Shame about the £9 for parking but cheap enough.

Stunning old building with lots of character. The whole feel of the place was lovely. The staff were amazing - everyone we met was friendly and helpful. Our room was a great size (family room). We didn’t need the third bed though as the master bed was enormous and we all slept in there! We would certainly return.

Very friendly the only things is they should be a kids zone

The reception is grand.. you check in.. pay for your extortionate parking and are told follow the signs to your room is.. of course, no offer to take bags etc.. we were greeted with a room that had ripped faded curtains that didn’t fully close.. an old wooden window that didn’t close at all, peeling wallpaper, peeling paint on the ceiling in the bathroom, a bathroom sink that was siliconed by a blind man and smelly sink drains.. the bed was the so soft any time one of us moved it was throw the one in the air.. we both left with a bad back.. Where are all the plugs!? None by the bed? In 2023.. no usb plugs? Come on.. We requested a family room with a double and a single to be greeted with a camp bed stuffed between the dated / damaged furniture that looked like it has been there since the hotels first day and the window that wouldn’t close .. offering an unwelcome October chill all night. Breakfast is as you’d expect full English served in a trough under a hot lamp.. cereal.. juice.. basic croissants/ pastries.. yogurt and fruit.. and the only nice flourish… a pancake machine which my 6 year old liked.. it would have been nice to see some salmon or continental hams/ cheeses? Maybe, a banana ..? By biggest disappointment was at no stage during my stay during my various interactions at breakfast and at checkout to anyone ask.. ‘how is/was your stay’

Went for a night to watch the fireworks litterally the first night in 4 years we have been child free actually booked a different hotel which cancelled and expedia offered this hotel in which we accepted without looking at the hotel until it was booked i am soo happy the mistake happend with expedia this hotel was absolutely brilliant from check in to check out the food within the hotel was absolutely beautiful and fairly priced for the quality every staff member we came accross was very well presented and very well spoken and polite

Been there few times , good hotel , good breakfast,maybe they slightly over charge because of the building .family room quite small this time . Cleaners took away ketchup I had bought from shop . Overall good

The Imperial Hotel is consistently welcoming with excellent staff who are pleasant and helpful. As a family we stay 3 or 4 times a year for a break and nothing is too much trouble. Some of the rooms are a little dated but are always spotlessly clean and comfortable. The entertainment in the restaurant is a new addition and is of a high standard as is the food. We have stayed at this hotel over many years and have never been disappointed. Thank you so much for enabling us to have a stress free and enjoyable break. We will be back in the New Year.