Telal Resort, Al Ain

It was an amazing experience at the resort wich we could immersed to the nature and wild life. A little adventure with our kids with barefoot on the sand dunes during sunset was very nice.

I had the unfortunate experience of staying at the Telal Resort Al Ain, and I must say that it was a complete disaster. Despite a few positives like the good cuisine with a varied menu, original rooms with a nice view, and animals roaming freely, the negatives overshadowed everything else. Firstly, the location of the hotel is a nightmare. It took us an excruciating 2 hours to reach the hotel from Dubai and the least after such a long drive would have been to welcome us with a cold drink or a fresh towel. To make matters worse, the pool had a noisy water jet that was situated right next to the restaurant, making it impossible to have a conversation during lunch. The reception was so far away from the rooms that we had to call a driver to take us there, and the rooms were poorly soundproofed, which meant that we could hear everything our neighbors did. To top it all off, a baby in the tent next to ours cried all night, making it impossible to sleep. But what made the experience truly unbearable was the attitude of the manager, Mr. Elie Farhat. He was not only arrogant and rude, but he also made us feel bad and guilty instead of apologizing for the situation. The least he could have done was to inform us that our neighbors had a newborn and offer us a solution like changing rooms or staying in a smaller one. This is unacceptable for a hotel at this price point, and it's even more surprising given that hotels in the UAE usually prioritize their customers.

Fantastic Desert Experience at Telal Resort. Beautiful scenery, elegant and comfortable rooms and great food. The private pool and outside area was great for a family and the kids loved playing outside and looking for wildlife - there were lots of gazelles wandering amongst the trees and shrubs. The activities could have been better organised but the staff there more than made up for that. The food and the staff were both excellent and went out of their way to make the experience special. Would definitely go back!

Very dissapointing. The place is clearly not designed for families with little kids. You can't go with a stroller to the reception/restaurant/pool area without struggling through steps, obstacles, etc. You can't drive yourself, you need to call them and they pick you up. They don't have child seats on the cars, so it's dangerous. Also at some point we needed to wait 30+ min for them to pick us up. Food is very average for the hotel price per night. The water in the pool is a little cold and we used only the one that was heated... So the other pool must have been super cold... I guess that's why it was always empty. There's no kids pool also. The furniture in the room is also horrible. They have a table made of a tree trunk, including the typical holes and the like you would find in a tree, so very pretty but very impractical and also a pain if you have kids as the toys kept going to the holes and it was hard to remove them. Also the table and other furniture was full of dangerous branches like shapes again not child friendly. Our kids kept getting hurt with the table and bed shapes while playing around the room. Overall, a very overpriced hotel. It's nothing special. For the price you could go to a way better luxurious resort.