Serguzest Otel

Although the hotel was nice, unfortunately, the owner/manager completely ripped us off!!! We ended up paying £240 for a one night stay!!!! I had already paid around £70 through Expedia for the one night and then I told the manager I was hoping to stay for an extra 3 nights...he therefore upgraded us to the suite at a special rate. Unfortunately, due to a death in the family I told the manager on the first morning that I would only be staying one more night, he told me that I had to pay him an extra 180 euros for the extra cost of the suite for the night (I had already paid for) and an increased rate for that night. I was so upset after hearing the bad news from my family and then this felt like an added stress. He then said that if I didn’t go down to reception and pay the extra money he would just take it off my credit card!!!! I felt too uncomfortable to stay another night in a hotel where you are threatened about money, it was so disappointing, so we left after paying the 180 euros, he charged us for the second night because we checked out at 1.30pm rather than 12!!!! I could understand this mentality more if they were busy and turning people away, but we were the only guests in the hotel for the night we stayed!!! Not surprising after you see how guests are treated!! I also expected a little more empathy after the news I had just received! Altogether an appalling and extremely expensive disappointment!