Novotel Diyarbakir

The hotel is designed perfectly; it's well organised; the cleaning staff did their best; the location is great. But the reception service wasn't good enough; one of the ladies there was rude and non-welcoming at all; as a family we reserved 2 rooms supposed to be connecting rooms or next to each other or at least at the same floor; but the lady gave us a room for the parents at 4th floor while the children room at 7th floor!! she claimed that the hotel is almost full though our reservation was unrefundable and booked 4 days prior to stay. The breakfast was poor and costy. The wellness area needs more services; as the pool is cold; the jacuzi wasn't working and you need to reserve the sauna an hour before that as they turned it on only on request.