Selectum Luxury Resort

We have arrived with our young baby and the room was right in front the SArena, very loud music was up until 2AM, not reasonable at any way. We couldn't get a decent sleep all through this week. Besides, the rest was fine BUT it's hard to enjoy when you're tired. So unfortunately I won't recommend this resort.

amazing hotel with very good quality of service. children area is limited during the winter period but I am sure there is a lot during the summer.

Fun for all the family

Compared to last year's stay, the aquapark was closed, the family restaurant was closed. No alert or informatio' was provided in advance, only when we reached the hotel we discovered that these 2 great options are not available. Having that information would have impacted our decision to book.

Excellent place for families and kids! Kids felts as they are in an magic land : the restaurant, the aqua park, the room the garden, all is designed kids-friendly!

Generally a positive experience. The family room given to us was a little disappointing, you would think it's common sense to offer a male themed room to a family with boys. I appreciate they did suggest an alternative but that was no better.I didn't even think I would needto request this. The check in was cold and could have been friendlier, hardly much of a welcome. Although we appreciated the early check in, thank you. We spent the first few hours in the room getting the room in order. Telephone and TV wasn't working.

When we arrived it looked really stunning from the entrance then we entered no one speaks good English staff and mangers were VERY RUDE, unfriendly and not helpful. The rooms were dark and smelled really musty to the point my 4 year old said she didn’t want to stay and wanted to go home. They showed us two different level rooms and both were not 5* standard. They sat us at a table to fill out forms which had food and dirt on it. The service was so bad I was actually in tears thinking I’ve spent so much money and ruined my family’s holiday. It got to a point we’re my husband said let’s just leave so we left at 11pm to go to another hotel. In my opinion not a 5*!!! more like a 4* if you like Morden, fresh classy places DO NOT STAY HERE save your money. The kids club is in a small little indoor room, not enough space for them to enjoy themselves. We ended up staying at the Rixos which in my opinion was so much better, Clearner, better customer service, the kids club was amazing me and my husband could actually enjoy dinner the beach and pool whilst they also got to enjoy themselves.