Deniz Feneri Lighthouse

On August 13th I came to the hotel Deniz Feneri Lighthouse, to which I made a reservation several month ago. But when I arrived I was told that hotel is overbooked and my room was given to someone else. And I was offered different room, in nearby hotel instead, but was assured its going to be similar to the room I booked in the first place. I was told that this new hotel “Renaissance Blue” is also belongs to them. It was 5 min away with their golf cart. When my family and I arrived to this new property, we found out that offered room didn’t have an ocean view, for which we paid in the first place. When we complained about it, we were promised our initial room/villa in 4days only, since it was already occupied by someone else. So we agreed. After 4 days we were we brought back to “Light House”. Guess what?! We saw around 8 to 10 other families complaining about EXACTLY the same thing!!! OVERBOOKED! And management offering people their “new hotel” which is up the hill with NO OCEAN VIEW or OCEAN ACCESS. Surprise surprise! Yet again we were placed in different room. Not the one we paid for in first place. 1. NO HOT WATER. 2. TV DIDN’T work.(When I called lobby, they sent someone, after 3 hours. Their specialist came checked cables and said that he can’t do anything about it right now, and that we have to wait) 3.Walls in living room had MOLD!!!! (See attached pictures)4.Some light fixtures didn’t work. 5. Furniture is discussing. Pic.they have here has nothing to do wt real

Very good for family Nice place and nice people Very nice view But they don’t have left

The hotel was meant to be the highlight of our holiday, but instead we were very disappointed. We were told that our rooms would not be cleaned due to Covid and we should ask if we had any specific requests. All 3 of our other hotels in Turkey provided a full cleaning service, with staff wearing masks and gloves. The Lighthouse is an expensive 5 star hotel and using Covid as an excuse for understaffing is not acceptable. We came to the hotel to be pampered but ended up making our own beds etc. (normal at home, but not in a luxury hotel). Every time we needed toilet paper or to have the bins changed we had to phone and ask. On one occasion the staff member just stood still with his plastic sack while I did the bin changing for him. The safe did not work and one of the bedroom windows would not close. I called for someone to come and help, but no one arrived for over an hour. At dinner I was told that the staff member was now available and had to interrupt our family dinner. The second light in our bathroom did not work and nor did the fan. Many of the bathroom towels were old and threadbare. The waiters had limited English speaking ability. The restaurant has very limited food options, particularly at dinner. The internet in our room, was either very slow or non-existent. When we were checking out there was no offer of help to carry our bags up the many steps to our car. In generalThe service was ed to be being provided by junior staff, without the presence of a senior mana