Nirvana Cosmopolitan

Doesn’t look like a family friendly place, beach is dirty, rooms are dirty, very noisy all night with loud music.

Service: Staff were very polite and supportive all the way during our stay. They could do more to get extra staff who do speak English specially on the food site but I managed my stay as I have reasonable Turkish language skills. Hotel: Excellent rooms, very luxury, amazing entertainment programme and they update you via whatsapp in the morning to schedule your day. Pool and sea games were great and engage both kids and adults. The kids club is amazing but it needs to be promoted more as we only knew about it by coincidence. The hotel must give visitors a list of all the facilities available once they arrive to benefit from the support. Foodwise: Great food, more than 50+ variety in the restaurants and available 24 hours and this applies to drinks as well. One bad thing happened on the last day when I wanted to celebrate my son's birthday and the head of the entertainment team promised to announce this on the theatre stage where the shows take place at 9 pm every night but then he failed to do, He approached me again and said he'll be back in 20 minutes but never did this which left my son deeply upset and we left the theatre to celebrate somewhere else. It is better to stick with the promise next time "Mr. Head of entertainment". But all the other entertainment team were great and supportive.

Lobby was excellent and new! Fantastic gym for basketball and overall food quality was good, except for the afternoon snacks outside the buffet. Plenty of swimming options and great beach setup plus slides for kids. Only problem is that rooms were already showing signs of age, wear n tear and this is less than one year old. Our bathroom was in rough shape and the shower drain wasn’t working plus minibar fridge was not cold at all. A tech came to the room and said it was fine…! Last issue is the sewage smell when walking the grounds they really need to address that.