Anjelıq Downtown Hotel

We've been staying at anjeliq multiple times for about 3 years in a row. We're 2 friends traveling to Alanya together. This time our stay has been absolutely horrible! We booked a family suite since it has a seperate little room with a bed. My friend can't sleep with airconditioning as she gets sick from it and i can't sleep without because of the heat. Anjeliq provides these suites and has always been a perfect solution. At first everything seemed fine but the airconditioning was broken after a day or 2, i went to the reception and the young guy who doesn't speak one word english would send someone, never happened. The next receptionist was very nice and immediately gave me the key to another room. This room had a working airconditioning but no light on the ceiling. All well but a day later my friend woke up covered in small insects/bugs, her bed was covered in the crawling little creatures as were all her clothes and the kitchen in this small room. She went to the reception and there was the young guy who doesn't speak english again (always works in the morning), he was very rude and not understanding at all. He told my friend she can have another room across our old room which wasn't the exact same room as we booked or the big family suite which would be 5000TL extra. Excuse me? It's not OUR fault you have bugs in your rooms, the audacity of asking for money. We took the other room and had to put a bed in the seperate space ourselves. Such bad service, never again!

There is nothing welcoming about this place; weird ambiance & cringey. Desk lamps on the walls/ceilings, high bars to hang clothes. To turn the lights on, one must climb over the bed. This hotel is not appropriate for families w/children; it's reminiscent of the red light district in Amsterdam. Literally, red lights are used in the hallway (safety violation?). Sounds of pleasure due to extremely thin walls complement the red lights. Most things didn't work and/or were broken in the room, e.g. bathroom door, shower head, TV, phone & one of the two legs of the desk (which is so tiny that it is not conducive to working on it). Staff that fixed the door snatched our 2nd keycard off the wall without letting us know. They apparently don't have enough cards and have a "1 keycard per room policy" regardless of how many people stay in the room, meaning, once you exit, you can't cool the room or re-enter if the single keycard malfunctions. Our keycard had to be reactivated every other day. There's only 1 elevator, and staff using the same one means you may have to walk up 5 floors & then back down if your keycard needs to be reset. Lacks proper management. Staff absolutely useless and unhelpful, incl. the ones in the restaurant w/tiniest coffee cups & cheese pastries made w/potatoes to save money, no bowls for cereal, limited napkins, utensils etc. PS. No mirror in the room, hard as rock pillows. No outside food allowed. Hotel's beach is 20 min away. Beach across: $10 umbrella+lounge.