KC Grande Resort & Spa

This was the first trip to Koh Chang. The resort was exactly as described on the website. The staff was very friendly and the breakfast buffet was very tasteful. We were a family of five and took two adjoining villas opening at the beach. We stayed five nights and overall it was a fantastic experience. The only shortcoming was that the Internet service in the villas was a bit choppy but definitely was not a mood spoiler as there was so much to do around us. Definitely recommended for families

Stayed in large deluxe room with outdoor balcony tub. Arrived one hour past check in (3pm) and still had to wait one hour to check in despite hotel not appearing busy. Room not ready still (baby crib in room when we got there (I dont have a baby). Air conditioner leaked water throughout trip in large pools on the floor and on our hanging clothes. Staff forgot many things daily like water and towels. Received 2 notices on a 5 night trip that limited access to the grounds. They fumigated one day and held a wedding that limited pool, beach and ocean access. Balcony tub not worth it, it was cracked, weathered and dirty. Also, 2nd floor balcony did not provide privacy and fitness room users could look onto your balcony. 2nd floor fitness room blocks most of your sea view from your room. Breakfast was the highlight of the resort. The resort itself could use a refresh. If you do book here, wait for an online deal and stay in the smaller room. Paying for a tub and seeing treadmillers instead of the ocean isnt worth it. You'll save money and maybe your AC wont leak.

Overall an enjoyable stay at KC Grande with the family. However issues with our Poolside rooms (4 rooms booked) Booked months in advance & placed a request with the resort so if at possibly to have 4 rooms side by side Upon checking in 2 rooms side on to other & other 2 rooms separated Our room & parents rooms shaded by adjacent building (both rooms damp & parents room also smelt on dampness with no working AC) Parents ? Upgraded to top floor sea view (not what we’d envisaged for a family break. All hotel staff a credit to the establishment. Can tell unfortunately that times have been hard following the pandemic as parts of the hotels closed off (small restaurant & poolside bar) That said just needs a little more investment As said it’s the staff that make this resort

Things are okay, and the white sand beach is beautiful. However, the hotel-owned beach area is full of plastic trash and cigarette butts. I would not recommend families with kids stay with this hotel.