The Raise Hotel

It's really terrible to stay and me and my family really disappointed on the overall stay here. We have booked 4 rooms for 4 Nights. The shower does not have hot water and the water is very slow. Furthermore the water stagnant whenever you shower. Everytime we need to call the front desk for this. There is a day when we back to the room at night the room does not been cleaned for the day. Called front desk and they claims housekeeping went back. Have to walk personally to the housekeeping trolley and take the towels. The manager don't care to explain on this and even mentioned through the front desk staff 'if the water issue is not able to be sorted out just ask the customer to look for another hotel'. What a management staff. The front desk staff are very helpful and professional. They really need to see how to revamp the customer services at the management level. Their attitude will chase the customers away. I will not go back to this hostel.

Avoid this hotel in any cost pls ... place is near to green valley market that’s all... rooms are comfort Washroom - water is very slow, no hot water as the pump always breakdown. Water stagnant. I even been told to go another room to take shower. Thought it’s only happen once but I’ve returned to the hotel again in Dec with more family members after the management staff says all the problem will not reoccur again ... sad to say when retuned in Dec 2018 the issue still there and worse ... the manager can even say without seeing us to get out and find another hotel. Front desk employees are very nice and helpful. Stayed 4days and booked 4rooms. Washroom not cleaned, rooms not cleaned until we need to call them at evening after return. The worse one the management don’t care attitude as no manager wanted to come front and say or explain what happen. They just sit inside the room and ask the front desk to manage. Pity the team at front desk become sandwich in between. If the management does not look into this seriously, within few months the hotel will be a haunted place as no one will stay there. Definitely not recommended and will not return again to this hotel.