Pullman Phuket Panwa Beach Resort

I would and will never ever come back to your hotel again. Starting from the slow services. As soon as we entered the hotel we had to wait 30 minutes just to even talk to an employee in the reception. There was a free table and yet no one called us. I had to go up my self and explain my dissatisfaction for you to bring someone to check me in. And let's talk about the pool bar and restaurant services, the slowest I have ever seen. You ask for the easiest and quickest item on the menu at the pool bar which is water and it takes 15 minutes and multiple times of asking to receive it. Another thing is how bad the paying system is. Everytime we ordered something even if we were relaxing by the pool, they would bring the bill to sign everytime instead of just keeping your tab open. Another thing that was absolutely horrible - the rooms had a leak from the A/C and when we called to tell reception, they said they'll get on it and never did. Also, when we checked in we were supposed to receive our keys for both rooms but one was not ready, the reception lady that checked us in told me that as soon as the room was ready she would bring the key herself. Instead she didn't bring me anything and made me call reception 4 different times and on top of all of that, she told the baggage staff to put our baggage in the dirty room and we didn't have access to it till we received the key. Last but not least, a small tip from me, I understand that this is a family friendly resort, but you can make

This hotel is so far from 5 stars that we dont even know where to start.. food is mediocre at best, service is slow and english is bad so you have to point on the menus and use sign-language to make the waiters understand your order). Breakfast is below average (food like a 3-4 star hotel, plastic furniture - not leveled tables, slow cleaning of floors and tables), the kids-activity time table that they give on checkin is a total scam (it is non-existant, we showed up with our kids 3 days in a row, and no-one was there). The beach is constantly filled with trash from the sea throughout the day, and no-one picks it up. And our «private villa» is not so private since people walking by can see right into our house and balcony. They do no effort to hide staff/service/equipment areas from the guests, so wherever you go you can see and hear pumps and fans and buckets of towels and trash cans etc etc. We are in Phuket for 9 days before returning to Sweden. We have been at Pullman now for 4 days, but will leave this place a few days early and check into another hotel where hopefully we can get a proper 5 star experience.