Chalong Chalet Resort & Longstay

The propoerty did not reflect the pictures. There was no room service. The hotel was seriously under staff. Breakfast was extremely ordinary. I took the family nearly every day out for breakfast. I kept asking for hand towels, not delivered. When arrived, Tv did not work, needed to be repaired. One air conditioner in main bedroom. Living area was always hot. Room was also needed maintenance. Staff was very friendly but the property was not a 4 star hotel at all. The money i paid did not reflect it at all. Extremely disappointed.

Based on average rating this resort has &price we paid, I expected so much more & was very disappointed overall. On a positive note, we had the pool to ourself, the chalet was large & having 2 rooms was useful when traveling with a child. However, the chalet was in much need of refurbishment & attention. The bathroom fixtures were broken, the decor was very tired, there was no bin in the kitchenette & the toiletries supplied were poor quality. We didn't have a room key so couldn't lock our chalet either. The breakfast was below average. It was a buffet catering for Asian tastes which wasn't appealing for westerners. The only cereal was coco crunch & the bread/jam were basic. The only saving grace was that they offered scrambled eggs cooked to order. However, we paid over 60% extra just for our child to occupy our room. This was based on her sharing our double bed - no additional bed was provided for her, despite the considerable extra amount paid & plenty of space available for a single bed. Then to add insult, the hotel insisted on charging us extra for our child to eat breakfast, despite us having paid extra within our room rate for 2 adults & 1 child to have breakfast & our booking confirmation clearly stating that breakfast was included for 2 adults & 1 child. The staff were friendly but this didn't change the fact that we had to pay extra for a meal of low quality that we had already paid more for than it was worth in our room rate. Wouldn't stay here again.