Grand Pacific Sovereign Resort & Spa

The Hotel could be great, seems to be run by poor Management or cost savings. I had to have a 5.30am phone conference/online call in the lobby (great service)due to poor WiFi service after l discussed this with the front desks days before. Only give you two tea or coffee at a time, expect you to pay 105 Batt for pot of cold milk. Turn down the shower hot water temp until you ask for it hotter. They count the towels in your room each day, my kids put their bathers in two towels & they questioned me about them on leaving, that's fair enough. Could be a great Hotel, run by the wrong ppl.

we booked this hotel based on the review we read from various websites. Normally we use novotel which is near by but we decided to give this one a try and it was very disappointed. 1. there are 3 pools in this property, 2 of them were lots of pigeon droppings. ( water from top pools water fall down to below pool) 2. mattress OMG.......like sleeping on the floor, no softness. 3. Smell moldy, dirty couches. 4. water were yellow in 2 rooms we booked 5. no beach bed as shown in photos, you need to cross a road to the beach but there wasn't beach when we were there due to high tide. 6. Kids area was closed. 7. We requested 2 extras towels for our 9 months baby to used in the bath and wrap her up after came back from the beach that we didn't know there wasn't due to high tide and it became a big deal for them. front desk respond back with rudeness saying they only gave 2 towels per room, you can only exchange it. I explained to them that we need it for our baby. front desk later sent maid to gave us towels but the maid still repeating the same word. I told them to charge for using extra towels but just give us that. it ridiculous for hotel for not giving customers the towels there requested!! I have no idea why asking for towels became this much of a deal. One thing that we asked were just towels, nothing more. compared to what we paid VS service we received and how dirty and hazardous this hotel is, the price we paid were just too much.