Serene Residence

I stayed one night in this hotel with family. We booked two rooms and paid in advance via Hotels.com The address of the hotel on hotels.com is wrong. The number on the booking confirmation was also wrong. The hotel is brand new and locals do not know its location yet. Receptionist did not speak English but managed to tell me I did not pay for my room and they did not use hotels.com. Took 30 min (sweating from the long walk to find the hotel) before they realized their mistake and checked us in. I find it very frustrating when no-one in the reception speaks any English and I have to speak to the manager on the phone when I have a basic request as for instance a password for the internet. The breakfast consisted of eggs, ham, sausages and toast. Would have been a fine breakfast - unfortunately it must have been prepared in advance since it was cold when we got it. Be aware that the hotel is located a little away from the bridge and graves. You must be a good walker or hire taxies to take you places. The facilities are brand new and very nice. The bed is comfy, aircon is very silent and everything in the room is just nice. It seems like a hotel with potential but with a lack of atmosphere. Maybe they will get the service and atmosphere sorted when they have been running a little longer. I hope so, since the facilities are nice. We paid 900 per room which I find fair for the facilities but lack of location and service.