InterContinental Pattaya Resort, an IHG Hotel

Disappointing. Very old resort with very average service. not baby friendly, no changing facilities anywhere!! Broken unsafe high chairs and no way to walk around the resort with a stroller, because of all the stairs and different levels. I chose this place based upon it being a family friendly hotel… was very difficult to get around anywhere. Was not impressed considering the cost.

The property is absolutely beautiful but the staff and service is a bit sub par. In general, we found the staff to be less than friendly and unhelpful. Two notable incidents come to mind, the first being we asked front desk staff if our child could play in the playground and they said yes. A few minutes later a staffer in the kids center came and yelled at us to get out. I found that bizarre- why can’t my child play in a playground with two parents supervising? The last is I bought a meal package that covered breakfast and dinner. However at checkout they charged me full price for all meals. It took an hour of back and forth and finally I just paid the full bill. There was one guy working in the lobby and there were dozens of people trying to check in and get help so I just felt bad and paid. I’ve traveled across Thailand and this is the first negative experience I’ve had.

There is no beach access. The place had dead roaches all around. Even in the kids zone!!! Terrible place will ruin your vacation. Can’t wait for the property to “be sorry and try to improve” in the replies