Way Hotel

First of all, there was a confusing of the booking conditions. We booked for persons including breakfast. in the confirmation from the website said like that as well. We arrived and checked in the receptionist said : Receptionist : I will issue the breakfast coupon for your child and we have to charge it! Madam : What??? I booked including breakfast why i have to pay for her. she running behind the counter back and forward, tried to find the proove that i was misunderstanding. Recep : (came back with piece of papers) Here is the hidden policy and condition about the payment. Madam : Here is my confirmation from the Hotel.com 's website telling me very clearly. I cannot understand into something else, or do you understand something else please tell me i asked. Overall, everything was ok, except for the long checked in time just because of the misunderstanding of the unclear from whom i still don't understand. whether from the website or from the staffs themselves. but anyway, somebody must improve. Thank you so much. Supavadee Westphal.