Hotel Schweizerhof Gourmet & Spa

The property does not appear to have had a refurbishment any time in the last decade or two. Whilst the staff were very friendly, service standards were very inconsistent. From things missing at breakfast (spoons saucers etc) to house keeping not restocking things. We had a suite with a fireplace and the hotel does not let you light the fire (presumably for instance reasons) One must ask reception to come and light it. Often the request was not passed on or just forgotten. It became a kind of evening sport to time how long the fire stayed lit after the staff left the room. Best time was 7 minutes. The mattress reminded me of sleeping at my grandmother's place. Very, very soft, and needing a ladder to climb out of the hole in the morning. I ended up sleeping on the pull out couch. Room set up was..... weird.... The WC was the only private place with the "bathroom" sink on a central island and the spa bath and clear door shower providing no privacy. Not ideal for a family stay.