ABC Swiss Quality Hotel

Hotel was great! Very clean and modern, free full breakfast Buffett, our family had a great stay!

This was a favourite place to stay on our vacation as a family of 4. The hotel is 4 minutes from the train station in Chur and made it very easy to meet our boarding time for the Bernina Express. Old Town Chur is not far away. Very pretty and walkable. The room was very spacious, and the beds were comfortable. Service was excellent.

You could see the difference that a family owned place makes as compared to a corporate one. There was care put into every detail.

We stayed 1 night in the family suite, which was large, clean & beautiful. The young man who checked us in (Elia) was nice & helpful, but the girl on the late shift could not have been more unpleasant and obstructive. When we were checking in, another couple was checking out 2.5 hours late, and Elia just said "no problem." When (exhausted, that eve) we asked if we could have a later checkout, the evening girl did not bother asking why, or how much later, but came up with every excuse to deny it - "Well, you didn't book with us directly. Well, you're not Platinum with us." I said that if the hotel contracts with Expedia, then it should honor Expedia's policies and not punish guests who use the platform the hotel chose to partner with, but she was stuck like a mule in mud. Obv we didn't waste our one evening in Chur arguing w/her bovine stupidity, but simply asked Elia in the morning, who said "sure, no problem" like any normal person. This would have been a perfect stay if not for that miserable bureaucrat. The rest of the staff were all pleasant & professional, but like they say, "one idiot can ruin your whole day."