My Home Hotel

This is absolutely NOT a 4 Stars hotel. NOT convenient for families, due to the following points: - The floor carpet was very dirty and stained both in corridors and inside the room. - The air-conditioning did not work properly to cool enough the room during the night, as announced. The receptionist laughed when we asked to move to another room with better air-conditioning and said this was the same for the whole hotel. - The toothbrush container was disgusting and the shower floor was quite dirty. - Although we did not take the breakfast in the hotel (due to the bad aspect), we never saw anybody sitting there and seemed closed. - We informed the reception that one glass was broken during the night and asked for a thorough vacuum of the room. Not only for the adults but also for our kids health! However, when we came back in the night, the glass pieces under the hands-washbasin were still there. Probably also on the carpet!! Ideally, I would like to have my money back. However, it is also important Hotels.com takes care of this big issues since I do not consider this hotel to be part of the good/very good options from this group. Unfortunately, I did not take any photo to be uploaded, but next time I will do it.