Swiss Holiday Park Resort

Upon check-in the hotel employee that attend us discriminate against foreign people, that even laughed at us- total unprofessional m. We then ask to talk to a manager, and came the F&B Manager, that was such polite and try to remedy the situation. He is the heart, rock star of the hotel and the staff at the restaurants that where awesome! But that does not erase the fact that they discriminate against people outside Switzerland at check-in at front desk to give you a room. The hotel is definitely made for locals and thats is the way they treat the people that arrive at the hotel at check in. They made us feel like we where not welcome there. To enhance the situation we had a room booked, clearly stated in the reservation information and they gave us something completely different from what we reserved. They gave us an outdated apartment on the back of the hotel on the last building of the premises next to a construction site with loud noises from the next complex. That’s how far away we where, that didn’t had towels, bed clothing and housekeeping-which those services where specified upon the information of reservation at Expedia page and they completely disregard it because they all based there self that we reserved the hotel though out Expedia and not directly with them. Completely different room of what we reserved on Expedia, description, amenities not included. Now imagine this nightmare having with our small children, walking far in the cold to our “room”.

Been coming to the swiss holiday park for years since my children were very little and there’s always so much going on for them. Beds are comfortable, apartments clean and functional, staff are helpful. Would definitely recommend to anyone with young children. Location is lovely, halfway up a mountain with access to cable car at the Stoos or bus down to Brunnen on the lake, easy to take the boat across the lake to Luzern Unfortunately, as my children have grown up now, they don’t take as much interest in all the activities

Breakfast tasted bad. We had to make our own beds by adding the covers, there was no washroom in the room and the washroom outside was a mixed washroom with boys and girls. The whole hostel smelled bad, it smelled like a dirty washroom/pool. This is not suitable for children. It was overpriced and the room was hot.

I enjoyed the convenience of everything on hand. Restaurants, horses for the children, playroom shop Swimming pools both in and out It did entail walking up and down to our accom. One of our group said by the end of the week said they were ‘over the walk’ for dinner etc. several times a day.What did they expect!,!

Great two-family vacation in a well equipped and spacious apartment. Staff was very friendly and helpful. It does have everything kids might need and want during a February holiday.

We booked an all-inclusive holiday package with 4-meal for children. The facilities are very well managed and clean. Staff is friendly, most speak English. Food is fresh and healthy. No noise pollution, peaceful village life. A bus 504 goes to Brunnen every half an hour, with amazing restaurants and cafes. Victorinox Museum and shop in Brunnen, a boat trip to Luzern from Brunnen, a swim in Lake Luzern.

This resort is great for families and kids. Not so much for a ski trip, as the shuttle buses for skiing only run until 4:15pm. If you miss that, you don’t have any other ways to get to the hotel from the ski lift. Also, it took us an hour and a half to get on the lift to come down...just FYI. There aren’t buses to/from the airport, which result in an expensive Uber to and from the Zurich airport. My suggestion: Rent a car. The game room is super fun and the Bowling as well. Pony ride for kids was awesome, authentic and affordable! The underground indoor water park was cool!! Kids eat free from the buffet, which is nice. Make restaurant reservations!!! I wish the kids game room that is open for playing was where they held the Tom’s Happy Club because my son loved to play in there and did NOT like the club room. Which was unfortunate because we booked this resort to utilize the kids camp and could not because he did NOT Ike it. maybe switch the rooms? The other is more open and bright and more inviting. The restaurant next to the hotel is really good!! Was a good place to go to change up the food from the resort restaurants offered.

This place may look like it's more for families with children, but it is also a perfect spot for a group of friends looking to hike through the alps. Using the Hotels app we got 2 nights almost for the price of 1, and that is the reason we chose to stay here. If you're not looking to use the resort part of the hotel, you may want to look for something cheaper, unless you get a great deal of course! I would've given the hotel a 5/5 were it not for the fact that we almost missed our train out of town due to haphazard service from the reception. That's not to say that the reception was always bad, far from it, other than on that occasion they went above and beyond to show us good places to hike and even got us into the gym for free despite it not being included! Oh, and the breakfast is great!

We stayed 2 weeks in summer with 3 kids: 3 mo, 2 yo and 4 yo so we were looking for a family friendly place, where we can explore. The place is beautiful and the hotel is in a perfect location. It is surrounded by green fields, hills, mountains and forests that you can hike in with the kids 100 meters from the hotel. There are also a few restaurants around and many playgrounds so you don’t feel completely isolated even though you are in paradise. Wherever you walk you end up in a magical place. A beautiful town by the lake is only 5 min drive away or 1/2 hour walk. It has lovely restaurants on the water and boats you can take to go around the lake. The hotel restaurant has free kids buffet which has very good healthy choices for kids everyday. The pools are great, beautiful outside one and many inside ones for all ages. The hotel also provides free strollers and carriers so you don’t have to carry your own. Now the cons: the room was SUPER small. We booked a quadruple room thinking it would have decent space for a family of 4. But it had only a small closet and a sleeping sofa attached to the double bed which, when opened, left absolutely no space to walk around. Also EVERYTHING is in German with no English translations except for the main restaurant menu. The kids club schedule is also in German ONLY and so are all activities so we could not leave the kids at all. Also the daily cleaning of the room is very minimal and sloppy with trash left laying around. Overall great stay