Swiss Holiday Park Resort

I just recommend this place to the families with at least 2 kids otherwise It didn’t at all worth the price! Everything in the hotel was very basic and not at all like the picture. The water resort area was good but again not worth the price.

It has a great location and great place for family with children. Children loves the farm. Just the they could not ride at the gocar, it is always closed , one of the poor point , thats it.

This hotel is not what you expect. Be careful when booking this hotel. They don't provide you with towels and charge you $10 for each towel. They make you clean the rooms and take out the trash. If you don't they charge you. I booked two rooms for my family to stay at a nice resort, instead they gave me two apartments that I didn't not ask for. It basically ruined our trip as we had to pay for everything despite the fact that they charged us $1400 for 2 nights. When I complained they said it's because you booked through Expedia.

Terrible experience! The coustmer service is un professional treat us bad. We were put in a Hostle not in the Hotel. We booked this hotel for 4 nights family of 4 people. But, there were only 2 bed in the bed room. One person sleep on the sofa in living room for all 4 nights. No one came to clean the room. We have Terrible experience, bad treatment. We should get a full refund for this trip.

Upon check-in the hotel employee that attend us discriminate against foreign people, that even laughed at us- total unprofessional m. We then ask to talk to a manager, and came the F&B Manager, that was such polite and try to remedy the situation. He is the heart, rock star of the hotel and the staff at the restaurants that where awesome! But that does not erase the fact that they discriminate against people outside Switzerland at check-in at front desk to give you a room. The hotel is definitely made for locals and thats is the way they treat the people that arrive at the hotel at check in. They made us feel like we where not welcome there. To enhance the situation we had a room booked, clearly stated in the reservation information and they gave us something completely different from what we reserved. They gave us an outdated apartment on the back of the hotel on the last building of the premises next to a construction site with loud noises from the next complex. That’s how far away we where, that didn’t had towels, bed clothing and housekeeping-which those services where specified upon the information of reservation at Expedia page and they completely disregard it because they all based there self that we reserved the hotel though out Expedia and not directly with them. Completely different room of what we reserved on Expedia, description, amenities not included. Now imagine this nightmare having with our small children, walking far in the cold to our “room”.

Been coming to the swiss holiday park for years since my children were very little and there’s always so much going on for them. Beds are comfortable, apartments clean and functional, staff are helpful. Would definitely recommend to anyone with young children. Location is lovely, halfway up a mountain with access to cable car at the Stoos or bus down to Brunnen on the lake, easy to take the boat across the lake to Luzern Unfortunately, as my children have grown up now, they don’t take as much interest in all the activities

Breakfast tasted bad. We had to make our own beds by adding the covers, there was no washroom in the room and the washroom outside was a mixed washroom with boys and girls. The whole hostel smelled bad, it smelled like a dirty washroom/pool. This is not suitable for children. It was overpriced and the room was hot.

I enjoyed the convenience of everything on hand. Restaurants, horses for the children, playroom shop Swimming pools both in and out It did entail walking up and down to our accom. One of our group said by the end of the week said they were ‘over the walk’ for dinner etc. several times a day.What did they expect!,!

Great two-family vacation in a well equipped and spacious apartment. Staff was very friendly and helpful. It does have everything kids might need and want during a February holiday.

We booked an all-inclusive holiday package with 4-meal for children. The facilities are very well managed and clean. Staff is friendly, most speak English. Food is fresh and healthy. No noise pollution, peaceful village life. A bus 504 goes to Brunnen every half an hour, with amazing restaurants and cafes. Victorinox Museum and shop in Brunnen, a boat trip to Luzern from Brunnen, a swim in Lake Luzern.