Jungfrau Hotel

We really enjoyed our stay here. We reserved the family suite which was perfect for a family of three. They had a Murphy bed in the living room with an actual mattress which was way more comfortable than a pullout couch. The room was clean, well-equipped and had a beautiful view. Very courteous staff who went out of their way to make our stay comfortable. The property is only a 3 minute walk from the station which made it super convenient to get to Interlaken, Grindlewald and Jungfrau. Great connectivity!

This is a small motel on a tight hidden street. We had a horrible experience with the front desk personnel who was highly unprofessional and threatening to make us no show and call the cops as we were getting late to check in. She accelerated the situation to entirely different level which left us with horrible traumatic experience especially traveling with kids in a foreign country. She was highly unprofessional with very poor behavior. There is no overnight person at night at front desk so be mindful about your check in time. We reached out to Expedia to change the hotel but they couldn’t get any response from the hotel even until now. Customer service is very poor and front desk people feel entitled to treat customers poorly. We called Expedia multiple times to report this incident about safety issues at this hotel without paying any heed about this sensitive situation. I have requested again to the Expedia supervisor to file incident report so it doesn’t happen to anyone else. No one deserves such poor behavior.