Hotel Metropol Basel

Hotel is well located, next to the train station and close to main attractions. Rooms are ok but service was a bit deceptive. We weren’t able to get an early check-in and ended up with 1 large bed instead of 3 as we had requested. This hotel is not ideal for family.

It wasn’t a great stay. We didn’t have hot water the first day, and the ventilation system seemed out of service for the 3 days. We stayed end of March, and room temperature climbed to 27C every night. We kept windows open during the day to cool the room, but it wasn’t possible at night due to the traffic. At these heatwave level temperatures, it was difficult to get babies to sleep. Even though the staff knew about issues, they didn’t offer options or to relocate. Otherwise, the property is clean.

Terrible experience. No air conditioning in the rooms and we had our infant daughter with us, which made the temperature in the room tough We were told there was no solution but that we could ask the bartender at Hotel Euler for ice (Hotel Metropol shares a bar and breakfast area with Hotel Euler and one other hotel). We rolled with it, didn’t complain, and went about getting one glass of ice to make ice water each night to cool down. That is, until the night of June 18th, 2023. We came in at night to go to our room and asked the bartender for a glass of ice. Dmitri the bartender refused to give us ice. I’m actually serious, he refused to give us one pint glass full of ice for the three of us to share. I wish I could make this up, still can’t believe it actually happened. The manager on staff at the front desk for Hotel Euler was no help either, barely looked up from his computer screen and told us to ask the front desk at Hotel Metropol if we have an issue. Laila at the front desk at Hotel Metropol was very nice and came down and got us ice Honestly, Dmitri the bartender and the Hotel Euler front desk manager on duty the night of June 18th, 2023, have no business being anywhere near the hospitality industry. Hotel Metropol is a 2-3 star hotel at best, with no AC, go elsewhere