Hotel Swiss Moraira

It was pleasant overall, however the beds way too hard, caused us both hip ache. Beautiful setting and gardens, but let themselves down as you walk into hotel, they have dark wall ahead with bland restaurant behind that was like a empty store room, it used this to exit and enter to the pool and it totally spoils the lobby/ground floor of the beautiful building, a truly bizzare design decision? Our hot tub didnt work properly and the engineer didn't seem to care to sort it, our toilet cystern dripped our entire stay despite telling them on arrival and we had to change the fridge day 1 as that didn't work either, the towel rail was not secured to the wall which I also advised day 1, again they did nothing. The thing that grated me the most personally was not being able to get a draught beer, they only sell small bottles!? The lunch by the pool is more 'a la carte', when in reality for a summer 'by the pool' lunch, I'm sure most people would prefer a salad or a sandwich or arguably more relaxed lunch time options. The pool staff were not well equiped/trained, if in the height of tourist summer trade, in a typical family resort, and if you charge £200 + pn, then you need to make sure your staff are on point and offer great service, and selfishly I think they should be able to at least communcate the basics in English as this is the language that most europeans can mutally understand. Overall it wasnt bad, but I wont go back.