NH Collection Palacio de Tepa

The location is great - very convenient and walkable. The breakfast was good with a nice selection. However the hotel itself is average. We stayed in a family suite and the bathroom was shockingly small, the bed was very hard, linens were rough, and the staff was not friendly. Not worth the price.

The staff was attentive. The room (junior suite) was spacious and comfortable. The location was excellent as we could walk to all the main attractions that we wanted to see in Madrid.

An excellent experience. Check in was easy, the foyer was clean and smelled gorgeous. We had cava on arrival. The junior suite was spotless and the sofa bed was left as such and turned down to a bed whilst we were out for the evening ready for return. The breakfast was exceptional with a wonderful spread of continental options as well as an al a carte menu. We would definitely return.

This is not by a far cry a 5 star hotel, not even a 4 star hotel and I’ve been to better 3 stars. The hotel itself and rooms look old and run down, depressing dark rooms with mostly grey and beige colors. Service leaves much to be desired as well. We arrived at 1pm, the hotel upgraded us to junior suite as we are gold members of Expedia. They said the room will be ready in one hour. Their stated check-in time is at 3. We left to have some lunch and came back at 3, i.e one hour after they promised us the room will be ready and exactly by the check in time stated on the website. They say the room will be ready in 10 minutes. This is already eyebrow raising for a 5 star hotel, but then we waited another 40 minutes after their stated check in time! Unacceptable. Then in the room, the ceiling started leaking. We tried to call reception just to find out that our phone is just standing there without any cords and not connected to anything. I used the app they suggested to submit service request, and my friend had to go downstairs to ensure someone is coming. Then came the guy who didn’t speak English with a towel. Mopped the floor and the ceiling with the towel and left! No apologies from the stuff, no nothing. In the room, knowing there will be two people, there was only one bottle of water, and one water glass, one beer glass and one wine glass! Again not even a 4 star. cleaning is very perfunctory

Great staff, high quality room full of amenities, delicious wine offered and very nice upgrade to a duplex family room ! Strongly recommended!!!

Bedroom in 5th floor has a low wood ceiling. Should not be rented to a family whose man is 6’3 tall. He hit with head on the ceiling. And has to wñak bended