H10 Cambrils Playa

We checked reviews extensively and made sure the property fitted our needs prior to booking. On paper it did. In reality it was old and run down. The public areas are old in parts but fairly clean, could be better. But the rooms are in desparate need of refurbishment. Cleaning could be better - hairs left in bathroom etc. and the hotel had a dreadfully strong perfume throughout - be aware if you have any allergies. We emailed the hotel with a simple request 11 days prior to arriving - to be allocated a top floor room in a quiet part of the hotel. They completely ignored this and allocated us a room close to children and not on the top floor. We found that very rude. They hid behind the excuse of being full but with 11 days notice they could have easily accomodated such a simple request.They moved us but the replacment room was just as bad. Food was generally good but they closed the buffet ahead of the scheduled time. Even though we were assured this and the other issues would be dealt with we still needed to move hotels early to enjoy our special trip. The manager seemed nice enough but her follow up to our review on Tripadvisor was rude and more than a little argumentative - claimed she moved us on goodwill but as gold members Hotels.com would have done that FOC. Better for her hotel if she put that energy into customer service, staff training and rectifying the bad parts of the property. Until this is refurbished we cannot recommend this hotel.

The property albeit dated was tidy, the water pressure in the shower was excellent. This hotel was better suited for groups 60+ years to stay as the restaurant was a buffet every night, the lounge was fine and had cruise ship like entertainment each night. Although our room did have 2 twins and a king - that is all it had. We travelled with our 2 adult kids (early 20) and this was not suitable for us. The town of Cambrils was nice but very sleepy. If we were to return it was be to Salou were there are more shops, restaurants and energy.