Castilla Termal Burgo de Osma

Got junior suite, though it was large it was somewhat uncomfortable as bed is upstairs while living area/ washroom is on main floor. Washroom is open to living room, allowing odours, humidity, etc to enter. WiFi in room was unreliable all weekend. Breakfast buffet was great. Asked for room service one night, arrived cold. Thermal pool was quite enjoyable as was massage. Town is small, has a few options for eating, castle in ruins nearby about the only attraction.

This is the worst place we stayed in Spain. Probably the worst place we’ve stayed in years. It claims to be a good hotel because it is a renovated monastery with a spa (architecture is beautiful) but it’s lack of customer service and basic hotel amenities make this hotel a 3-star at its best. 1. Horrible customer service experience. Staff act like they are doing you a favor when speaking to you and give you attitude when you ask questions. 2. Staff had no information (or knowledge) about the hotel itself or the area (beyond the small town). The only comment they kept repeating was that our room fee didn’t include the spa, which we already knew. How about what it includes? We received attitude when we asked about wineries around the Duero area. Staff was rude and told us there were no wineries close by. We knew we were not in the most centric wine area like Peñafiel, but we are within an hour of world-known wines here! We came here (out of the way) thinking the hotel was better than other options around the whole Duero area (what a mistake). 3. Bad for children. Our kid was invisible at this place. Kids area is never open. Outdoor pool was not mentioned to us. There was no water for her in room (2 small bottles for the whole stay), etc. 4. No basic amenities such as conditioner, body lotion, water, coffee maker/kettle, in the room. As mentioned above, the room included two small water bottles for the whole stay and the empty bottles were left in the room. 5. In-room dinni