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Iberostar Heritage Grand Mencey

5 star hotel
Kids stay free
9.2/10 Wonderful
(1002 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The Iberostar Heritage Grand Mencey is a beautiful hotel located in a perfect spot in Santa Cruz. Couples and families alike will appreciate the spacious junior suites, which offer stunning views and thoughtful amenities such as a well-stocked minibar and luxurious bathrobes and slippers. The hotel boasts a tranquil pool area, a well-equipped gym with mountain views, and a delicious breakfast buffet with freshly squeezed orange juice. While there is a spa (at an additional cost), guests frequently mention the relaxing atmosphere of the hotel itself and the friendly, welcoming service.

Guest highlights

The spacious and comfortable junior suites with stunning views.
The tranquil pool area, perfect for relaxation.
The delicious and extensive breakfast buffet with freshly squeezed orange juice.
The friendly and welcoming service from the staff.

About the hotel

3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.

Nearby attractions

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Canarias Regional Military Museum and Almeyda Military Museum are cultural highlights, and some of the area's activities can be experienced at Cesar Manrique Waterpark and Real Club de Golf de Tenerife. La Granja Park and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.

Popular amenities

Family friendly

Indoor pool
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet
In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

2 bars/lounges
3 restaurants
Buffet breakfast available for a fee daily 7:00 am–10:30 am: eur 20 for adults and eur 20 for children
Free daily reception
Room service available

Spa

6 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage/treatment rooms
Massages
Sauna
Spa open daily
Spa tub
Steam room

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

Fitness center
Full-service spa
Indoor pool
Outdoor pool
Pilates classes
Sauna
Steam room
Yoga classes

Outdoor

Garden
Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Front-desk safe
Reception hall

More

Smoke-free property

Nearest Airports

Airplane
Tenerife North Airport
9 km from this hotel
Tenerife South Airport
57 km from this hotel
map

Reviews that mention...

Family Reviews

for Iberostar Heritage Grand Mencey
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

40%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Iberostar Heritage Grand Mencey

Latest reviews (5)

R

Rahul

5 Oct 2024 - 8 Oct 2024
reviewed on hcom

5 out of 5 stars

This was our second visit to Santa Cruz and our second stay in the hotel. Came with two babies under two years. Stayed in a garden view suite. It was an excellent room. Service was great in the bar and the staff are all excellent. Convenient car park connected to hotel and wonderful location for the attractions of Santa Cruz. Will be back again from Edinburgh.
B

Blake

1 Jun 2024 - 7 Jun 2024
reviewed on expedia

5 out of 5 stars

The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
S

Sarajane

12 Nov 2023 - 15 Nov 2023
reviewed on hcom

4 out of 5 stars

A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
A

Alison

9 Mar 2023 - 11 Mar 2023
reviewed on expedia

4 out of 5 stars

Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
H

Henner

23 Sept 2022 - 30 Sept 2022
reviewed on expedia

5 out of 5 stars

We had the junior suite with about 45 sqm. The view was into the courtyard, but very quiet. The entire staff is very friendly, all wishes are fulfilled at the bar and there is no reason for complaint about the cleanliness. What is especially great about the hotel complex is the interplay between the old sophisticated hotel building and the straightforward concrete spa area. We can highly recommend the hotel, especially because it is also only five minutes from downtown. Thank you very much for the nice stay.
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