Hotel Anoeta

We reserved for two nights. We had to prepay one and were committed by the agent for both nights to be paid at check out. The hotel was not able to provide all the services they advertise. We attempted to find a solution but they were sold out and could not solve the problem. While we travel a bit and understand that things happen beyond the innkeeper's immediate control, when we left to find these amenities, they charged us not only for the night that we stayed, but also for the night that we did not (we advised the night before and left at 8AM). They did not attempt to negotiate anything other than full payment when I left. I could have booked anywhere and specifically found a place with a specific amenity that they did not provide. I was traveling a long way, Spanish is not my native language, and I had a 9 year old child with me and the rest of my family was far away. I am still working with my credit card provider and the travel agent to work out something. At this point it is costing me more in time than the charge. The hotel is holding to its claim that I committed to stay there and that they had no duty to perform other than handing me my room key. There are plenty of hotels in San Sebastian. Choose another. You want a great place, but more importantly you want an innkeeper that knows right from wrong when things go sideways. Exercise caution when committing to payment. You need an innkeeper that thinks that delivery is equally important.