Alua Miami Ibiza

This is a hotel where they scam customers. I was there from September 16 to September 18 with my family consisting of 2 adults and 3 children from 12 years and under. They put me in a room with a broken refrigerator. I had medicine with me that needed to be cooled and also bought food that needed to be cooled. Had to throw away all the food. They wanted to have my medicine cooled at the front desk instead of giving me another room. No one from the hotel called me back to discuss the situation with me. To my even greater annoyance, the air conditioning did not cool. Only the next evening did they send me a technician who confirmed that the air conditioning was not cooling properly. Despite that, no response from the hotel. Despite Expedia called them 3 times, they did nothing about my uncomfortable situation and the manager could never be reached. They refused to give me another room under the pretext that they had other guests that were still due after I checked in. Maybe I should have gone to the lobby and started cursing loudly. Then I would definitely have had a good room. But unfortunately those are not my ways. It seems like people are afraid to give you another room. The customer service policy at this hotel is that of a cheap motel. Believe me, I feel cruelly ripped off by this hotel. In a good hotel they would have called you and at least given you other options. The check-in Check-in alone took 45 minutes, even though there were only 4 check-ins before me.

Very convenient and great places for family

Stayed for 7 nights. Room was quite tight for 3 but clean. Sofa bed was tired looking and mattress not especially comfortable. Unfortunately the cleaning service did not change the sofa bed linen. The walls are quite thin so can easily hear neighbour noise but on the whole there was very little disruption. Staff in reception very helpful and welcoming. Nice touch of having iced water available. Room sea view was lovely, however the 12-2 kids disco at the poolside was very loud, so if you want peace and quiet, best to be out at this time! The pool in general could do with a refurb. It's a great size and depth but smells very strong of chlorine and seems a bit dated. Note that the hotel state no reservations of sunbeds, which was a relief, although there were still a few people pegging their towels at 8am. We stayed B B. Breakfast selection great. Gets busy after 9.30. Hotel location great, good access to 2 beaches and nice area to explore. Overall, we enjoyed our stay - the hotel was true to the photos and description.

Excellent location. Easy access to lovely beach. Leonardo in the kids club is amazing. Good food choice. Very good value for money.

We stayed at the hotel for 5 days. A good variety of breakfast options and dinner. Although, our tv did not work from day one. I spoke with reception 3 times and they never fix it. So, we couldn’t watch any tv during our stay. The hairdryer was broken too. There was good entertainment for the kids

Great family hotel with clean, comfortable rooms and good service. Excellent location right on the beach, with a good pool and fantastic splash park for the kids. Good food from the all inclusive option. Just a few minutes walk from the main resort of Es Cana with a good range of shops, bars and places to eat. Well worth a visit

Great for families, nice kids splash pool and beach is right there too! Entertainment was great especially the kids disco run by Leo and his team. Kids club also kept the little ones entertained and lots of activities for the whole family!