Hotel Luxor

I arrived with my family for check-in late evening. The reception wasn't very friendly. Basically told us that everything is closed and that he couldn't even provide water or offer any food as it's late. And we shouldn't bother him and wait for morning or go out and grab food/water ourselves. It is very strange i must say for a 4-star to have no water, iron etc. in the room. The rooms and property is outdated and requires renovation. It is not a 4-star by any means. The only good thing was breakfast. Lots of options and food was fresh. Location is also decent. But amenities like air-conditioners are old, toilet sinks and shower drainage was poor and blocked and when we complained, they took more than a day to send someone to have a look who claimed to have fixed it, but didnt make much of a difference. Overall, i would rate it between a 2-3 star with lots of room for improvement. House keeping would barge in without knocking and would only change bedsheets if you're standing there, otherwise they would simply shuffle the old ones.

The hotel is okay but it's not really a 4-star hotel, and the conditions were average. The rooms had no tissues, iron or complimentary bottled water (all of those are really standard in 4 star hotels); we did have a kettle waiting for us as well as a few packets of tea and coffee but these were never refilled during our week-long stay so we ran out pretty quickly; the room didn't feel like it was vacuumed since we could feel a lot of sand on the floor. The hotel has some weird business practices, e.g.: they provide you with a room safe but don't provide you with a key (they consider it an extra per-day paid service), our rate included free breakfasts and dinners and for some reason the breakfast drinks (juices, water, hot drinks etc.) were free of charge at breakfasts but paid at dinners (yes, not even water was free of charge, in a 4 star hotel where our rate included free dinners...). The A/C was there but it was barely working despite average temperatures of around 20 degrees (it was easier for us to leave the balcony open during the night to cool the temperature down rather than relying on AC). On the plus side: we arrived late at night and had a dinner waiting for us which was a very nice touch; the staff was friendly too. The food was good but as weird as it sounds it made our whole family bloated. The hotel is in walking distance from the beach and has a bicycle rental shop right next to it if you're into that sort of thing.