Globales Palmanova

Nice hotel for families. Nice pool and kids pool in complex. Rooms very clean. Free car park opposite hotel which does get busy. Very friendly staff. Only criticism and its hot a harsh criticism is that the food could be improved a little on the buffet. Having stayed at other 4* hotels on the island in the same week we found the food to be lacking a bit in variety and quality. Overall very nice stay and kids loved it apart from no free WiFi?

Much of my review is probably down to the fact it is the last week of the season for the hotel. The staff were mainly quite pleasant, although there was one or two who couldn't raise a smile in the dining hall and behind the bar. The rooms were not particularly clean and the towels had seen better days. The toiletries provided were very poor quality and not replenished. The room had been booked for several months and when we arrived, then had to wait for a put me up bed to come for our little niece, in other words for a 2 bed room to be converted into a 3 bed room. This also made the already small room very cramped. The food was mainly lukewarm regardless of when you went to the dining hall. We chose to eat out several times although we were half board in order to get something hot. I must say though, other people we spoke with had different views in that they thought the food was amazing. The kids club was fantastic, with our niece thoroughly enjoying her time there, so thanks to Luke and Sergio. The pool was far to cold to be used although a couple of brave souls did. The climbing frame in the children's play area should have been condemned. The plastic coating covering the chains had disintegrated leaving the chains unprotected and I dread to think the damage that could have been caused had a small child slipped with there fingers through the holes in the chain. The area was on the whole closed due to end of season. Not a hotel I'll visit again but others I spoke to would.

On arrival with my son and his wife and baby daughter I was told that there was only one room booked and not two as I had thought. It was very late and so I accepted the situation and paid £140 for another available room for the night. I was told that this room wasn't available after the first night and my only option was to sleep I n the room with my son and his family after that as there were no rooms to be had at any Globales hotel at that time. I did this for two nights and then managed to check with my credit card company and establish that I had paid for two rooms as I believed. I was then found a room on the same corridor as my family and i moved in with a sigh of relief. The extra monies thatched paid for this privilege 500 euros and the cost of the first night was then refunded to me with profuse apologies . I was not offered anything in the way of compensation , not even an upgrade of my room. The room I was given stank of cigars. I did not complain as I didn't want to further upset myself on ago midst that had proved quite difficult . The staff were all v polite but took three days to discover their mistake and only did this with evidence from me . Would you please let me know my position in terms of compensation . I would like to visit the hotel again but do not feel that they addressed the issue of compensating me for my upset and inconvenience on holiday .