URH Hotel Zen Balagares

We are just back from a 9 day stay at the URH and had a fabulous holiday exploring the northern coast of Spain as far west as Vixia Herbeira. It’s a wonderful area and the hotel proved to be a very comfortable base with our family adjoining rooms. The rooms were very clean, spacious and comfortable and very quiet at night. The surrounding Aviles and Oviedo are lovely but have to be visited by car as there is very little around the hotel itself as others have said. With a hire car this was not a problem and we enjoyed visiting Aviles many times for its choice of restaurants and great vibe. The hotel generally offered good value for the facilities offered. However there are some areas that could be improved: The main problem was an unexpected bill for use of the spa pool. We were led to believe from the listing and photographs that that would be included in our stay. At no stage were we told our particular booking did not include the spa pool (i.e. at check in) and each time we asked for a towel and went in were we racking up 12.50 euro per person. Needless to say this led to an unpleasant end to the holiday and some argument. This easily could be avoided by 1. Having clarity in the advertised room and 2. Just like ordering a beer, signing it off to the room. URH You need to sort this out. Other than that significant annoyance, the bar area could do with a refresh particularly of some tired sofas that are not befitting a hotel of this class.