Guzman El Bueno Suites

Great stay! Our family of 4 all enjoyed the 3 nights stay at this property! Apt located on the second floor, 2 bedrooms/bathrooms with a roof top terrace, nice view, and the elevator worked fine. It’s very clean and comfortable! The property is truly centrally located in historical sites and it’s also in a quite neighborhood. Only issue with check in information by email as mentioned on Expedia’s booking portal but instead by WhatsApp. Easy check in and out. Thanks Marta!

The apartment is in great location with everything in walking distance. The check in experience is great. The manager actually provided a couple different parking locations, which is very convenient. The only thing I can point out is the hot water. We have 5 family members traveling. The hot water seems not sufficient for the last couple people.

There are some good things going for this property and some significant issues. Good: * Excellent and helpful staff. But they are only there 10AM to 6PM. * Great Location, we walked almost everywhere within 15-20 mins in Sevilla. You can go eat out or reach a super market in under 5 mins. Bad: * Staff is only there 10AM to 6PM and if you run into anything in off hours there is not much that can be done(more below). * Hot water in shower is very bad, for a family of four, showers took nearly 2 hours to wait for water to warm up between showers. * Walls and floors are thin(I mean very thin), you can hear people talking, walking, showers, flush, cook etc. If(as in our case) you get noisy neighbors then your stay can go from good to terrible. We had a bunch of young early 20s crowd stay while we were there and we lost sleep all night, so much so that we left to train station early to get some rest. We were given emergency number to call, but the gentlemen who answered said that this is not an emergency and he will inform the staff of property, who were only able to reach us around 10AM in the morning.

Great location. Nice rooftop view. Plenty of space. And that’s about all the good I have to say. There was NO communication from the host- in fact I emailed six times, to 3 different addresses, none of which were answered, called two different numbers, neither of which, although listed on their site, were for the hotel, and worked with four different hotel.com reps just trying to confirm this stay and find out how to check in. My internet sleuth family member was finally able to reach someone (still unclear who) who sent us this information when we were already in the air on our way, unsure if we even had a place to stay. When we left, the number that had finally replied was “no longer in service” and we received two separate sets of check out instructions from two new numbers. The room smelled horribly- we had to go buy air fresheners when it didn’t improve during the week. Old pipes? Sewage? Unclear. It was awful. There were four bath towels total for four people, extras cost more money, and there was no dryer in unit (standard, I’m not complaining about that) or clothesline so if we washed them we still had wet towels the next day. We were never able to find the outside trash bin- it was “around the corner and down the block” so trash just piled up. There was very little living room furniture which made gathering as a family difficult. The city is beautiful and the people are lovely. Just stay elsewhere.