Melia Sierra Nevada

Food overall was very good. This was the best element of the hotel. The wait staff and cleaners were very good, friendly and helpful. Male supervisors in restaurant only moderately friendly, this is my second time there and they haven't changed. Reception staff ok, not particularly friendly. When I was checking out they didn't even ask me if I enjoyed my stay! Nobody at any stage asked could they help with anything which makes me think they have become too comfortable and need a serious staff refresh. Obviously a great location to the slopes. Worst part was I had booked a family room. This was my choice, however I did explain that it would be myself and 3 children aged 20, 19 and 17 and that they were tall people. I was told the room would be adequate. This was not correct. They converted a couch into bunkbeds which were not particularly comfortable, not for adults. The room is the same size as a room for 2. I asked did they have second room. I was informed on my first night March 1st they did not. It became very obvious that many rooms became available on the following nights ( Plastic stickers on doors) but we were never offered one even though I was willing to pay the difference. So we had an uncomfortable stay at the Hotel Melia which unfortunately took away from what should have been an excellent holiday and as I was not even asked how our stay was when checking out I was unable to give them this feedback.

Always a great stay at this hotel. Convenient location and the kids love going to the kids club!!

Wonderful place. Great for kids

We went to take my kids skiing two days. The staff were wonderful. The location is great and kids club great but mattress and pillows very uncomfortable and breakfast choice lower than average for SPAIN and Sierra Nevada

Great hotel , rooms are quite small and no tea making facitities Restaurant and bar are gorgeous Games room is fab for kiddies

Stayed for a week over February half term the hotel is great, very central with great facilities. It does get quite noises especially with unsupervised kids and teenages wondering around and screaming ruining the evening entertainment and making it hard to get to sleep.