Courtyard by Marriott Seoul Times Square

Only good thing I have to say about this property is the housekeeping staff. They were pleasant, friendly and extra helpful. Most of the valet were nice and helpful but there was 1 gentleman that told us to get a taxi across the street when the temperature was freezing and he clearly saw we had a baby in a stroller. Then pretended not to understand English because he didn’t want to help. He just kept repeating “what? What?!” So I switched over to korean and he basically said to go upstairs and request for one at the front desk. We won’t be staying here. First and last

As a UK resident who heavily relies on the brand reputation of Marriott when selecting a hotel in Seoul, my recent stay at Marriott Seoul was a significant letdown. The hotel management's lack of attention to detail and customer care fell far below the usual standards I have come to expect from this renowned brand. When making the reservation through Expedia, I made it explicitly clear that our party consisted of five adults and one child (aged 14). However, upon arrival, we were allocated two rooms, each with only one king-size bed. This disregard for our specific requirements indicated that the management did not prioritize the satisfaction of their guests. It was disheartening to experience such a deviation from the brand's reputation. Fortunately, amidst the disappointment, Miss Bella Kim from the hotel staff demonstrated exceptional customer service. She promptly stepped in to help us and facilitated our relocation to other rooms. Eventually, we were able to swap to two rooms with twin beds, thanks to her assistance. However, after relocating to the new rooms, we were met with another disappointment. Room 702 had an unbearable sewage smell that permeated the entire space. It was truly disheartening that the cleaner responsible for preparing the room did not notice the awful odor before offering it to us. This oversight further added to the overall unpleasantness of our stay. I genuinely hope that the hotel management takes these issues seriously.