Grabel Hotel Jeju

My stay was great! Only problems we had was the door man would often tell my family to put on their mask, but other people that were inside he did not ask them to wear a mask. The restaurant within the hotel was never open and we didn’t find out about breakfast until one day we just happened to go down and saw people eating. When we approached apparently a reservation must be made and we were not informed of this when we checked in. So our whole time we stayed we had to go out and search for food to eat. But other than those issues, this location was really nice and within walking distance to the water.

My mom and I stayed here from May 28 to June 1. There was a big dirdy spot on the cover sheet of the mattress, btw, it looks like skid marks,so gross..I complained about it the next morning and it was still there when I came back at night. That means they don't change the cover sheets daily. Also, I asked the lady at the front desk if I can get an additional blanket and I was ready to pay for the additional blanket because my mom and me got a queen size bed and there was no additional blanket in the closet., but she said no because it was a queen size bed and they don't allow customers to take an additional blanket for a queen size bed. Is that a reason? Not a reasonable excuse at all. The lady seemed like a manager, she was mean and not that kind. The worst part is that the hot watter was not available at Friday night because there was a high demand....my room was at level 8, and the elevater stopped at level 5.. when the other guy clicked the SOS button, there was nobody answer the phone. It stooped for 10 seconds and it was a horrible experience. I would definitely do NOT recommend this hotel!! Worst experience ever!!

It’s not as good as it seems totally. The cleanliness is not up to 4 star standard for sure and some stuffs are pretty old. Plenty of hair around the room even though we had room service everyday. Bed sheet did not get replaced everyday as well. Receptionist are extremely rigid as well as check out later than 11am (most of the hotels are 12pm) will charge additional 20000 won regardless of any circumstances. Request for slight late check out as we have a kid and got rejected immediately. If checking out at 11am so that there is plenty of time for the cleaners to clean up the room. I suppose the cleanliness should be way way better.