Taj Cape Town

I have been a Taj Loyalist ever since a kid. This property while beautiful needs to fix the condition of its equipment. The hair dryer, attached to the drawer was very Inconvenient to use and broken as well. Housekeeping couldn’t provide me with a different one. The shower was leaking as well. While the Bombay Brassiere served good food, service was too slow. A solo diner , it took me 2.5 hrs for a meal, did t help that initdered vegetarian and they kept sending non- veg dishes out to my table. The breakfast the next day was worse, not a single server cane to ask me for my beverage order the entire time i was there, forget about asking the special of the day and getting it frsh made from the kitchen. I grabbed a croissant and OJ and it wa sin and out. Not looking for a repeat stay here. Plenty of newer hotels that have way better service.

OMG! Taj was EVERYTHING we were looking for. Location 2 thumbs up, the property 2 thumbs up. The wonderful staff 10 thumbs up. They make the Taj the 5 stars that it is. Felt like family, royalties is what they offered and provided. Long life ( cousins).

It was amazing. My family and the group we traveled with loved it

We as a family have a huge regards for the brand Taj. Their service , cleanliness and location is always top notch. However , with Taj Cape Town - we were hugely disappointed with the room housekeeping services. On all the times that we would return from our day trip / sightseeing- only the bath towels would be replaced along with some toiletries. The bedding was done but not the same as it should be. The water bottles were replaced but no drinking water glasses kept, the cake I received on my bday was stale, not sure when this was kept as we were out. The table was dirty , the used plates weren’t removed , the coffee machine was smelling of leftover coffee. Positives were : the checkin experience , concierge services were great . But when we were checking out - we weren’t asked about if we would need help with our bags from the room. Mint Restaurant staffs were great. They took good care of our buffet breakfast meal and I have left positive comments on the feedback form. These are little things that makes a positive experience. Hence, marking the overall experience as average, cos despite the overall good experience: the cleanliness of the room upset us whenever we walked in to the room after a tiring day.

Its family friendly hotel good breakfast and spacious suite and good service i like it

Great staff very friendly and helpful with our toddler who was constantly wondering around the building during meal times