SunSquare Cape Town City Bowl

Hotel nicely located close to local markets, restaurants, bars and supermarket. Area is a bit rough, with homeless people begging and following you for quite a while But not as had as I expected. Police and safety officers were present on most corners. If vigilant and avoiding certain streets. one can have nice walks to explore the city and shop local art, clothes and memorabilia. Rooms not huge but comfortable for family of four. Breakfast was excellent with wide range of option and available until 11 on Sunday. Hotel must have been renovated not long ago and looked modern. Staff nice and very helpful. Dining option in the hotel was nice and decently priced.

We arrived on 30 March for a three night stay. CONS We’re horrified to see how much poverty and deprivation exists directly outside the hotel. The first two pics is of displaced people right next to the hotel. The roads adjacent and parallel are unsafe with high proportion of people on drugs and/ or displaced. This is not a suitable location for families to go wondering around. It’s okay if you get taxis everywhere. There is no one available to help with luggage, no concierge and generally there is a shortage of staff at reception. The breakfast is very average& selection of bread very limited. We booked a 2 x double bed room which was incredibly small for three people. We found there are two corner rooms on each floor with double beds and they kindly changed our room on the second day. I tried to take a work conference call and the staff recommended the Mezzanine floor. Which is an open space, with some rooms off them. Despite the fact they were empty and I only required for 1 hour, the staff member Masi, was adamant I could not sit in the corner without paying 1000R! Every night we were there we could not sleep as there was very loud parties every single night. The pool is not heated, it never is. It should be described as a cold plunge pool (I am not exaggerating it was freezing and we could not use it). PRO’s The staff are very generally v friendly and welcoming. Especially housekeeping. The price is competitive compared with other hotels on the Waterfront (but k

Modern property, convenient location, clean, just biggest let down is the majority of the staff. Shingy and Sophy and one other gentlemen at breakfast were great friendly and helpful. However the rest of the staff were not very pleasant. When we were leaving we asked for help booking a taxi - I gave specific instructions which were disregarded so the wrong taxi was ordered we then had to wait for another one which took longer and cost us more and delayed us getting to the airport. In addition everyone refused to help us with our bags so i held on to my kids while the driver and my husband had to sort the bags. Such a nice hotel but the staff really dampen the experience except for a few.