Protea Hotel by Marriott Cape Town North Wharf

I don't know where to start-this place was amazing. The rooms were unreal. Very clean, very big. Great view. Good location. The staff treated myself and my family like each one of us were long-time friends. Every time you walk through the lobby or in the restaurant you are greeted warmly. If you are coming to Cape Town, I highly, highly recommend this place.

Between the ample choices in 4 star hotels that caters for a family of 4 in 1 room (consisting of 2 rooms), I carefully chose Protea Hotel due to the brand name as I've travelled a lot and Protea Hotels has never disappointed me in their portfolio.. This time, I'm afraid, I was left with a harsh disappointment. There were good points like - the amazingly friendly staff from security at the gate to Precious at Reservations, the waiters and the people at Reception. All amazing! The breakfast buffet - it works. Not blown away, but it works. The beds are comfy, the living space (living room and kitchen) in the 2 bedroom apartment are comfy, but the bathrooms and bedrooms are not well designed. The on-suite bathroom in the main bedroom definitely leaves much to be desired and this is where things start to turn bad...You get the idea that this hotel is about 20 years out of date regarding maintenance and is very run down in certain areas. The floors - run down. Most appliances run down. The extractor of the oven - horrifically creasy. After confirming my booking twice, and staying for 4 nights... You got the idea that there was no care on your arrival from housekeeping's side or PR's side. Much like 4 star hotels in Israel or a bought-over hotel in the country side that once carried a big Hotel Group Name. Then, you have to take the price into consideration - and for what you get.. It is a no-no for me for a second time. There are better options in Cape Town - with a view.