Protea Hotel by Marriott Kimberley

Rooms were okay, but service was poor. Housekeeping only cleaned the room once. Didnt sweep the floor or clean the cups glasses. Only left 2 towels, whilst the room was a double room housing 4 people. While dining at the reataurant, the chicken was still raw when served. That after we waited more than an hour for our food, without any indication from the waiters that there will be delays. At check out the staff member had the nerve to acuse me of not paying my restaurant bill, which was not true as I paid the bill after dining even though the kids were served raw chicken. This speaks to the overall poor management of the facility. I will not stay at this establishment again and will not recommend it to anyone. Very disappointed.

Excellent for a family stop-over between Gauteng and the coast. Great hotel, excellent service

The location is fantastic, beds are comfortable and room was clean in general. Waiters were friendly with great service, dinner and breakfast was good. Would have liked a mini fridge in the room, we were a family of four however only two towels and two coffee mugs were provided. The grouting in the shower could do with a good scrub especially around the shower door. The pool is novel since it looks like a typical farm dam but is not child friendly at all. Parents can't relax at a table next to the pool since you can't see the kids inside, you either have to be in the pool with them or stand around the edge while they swim. Overall a good stop over, will consider booking there again.