Davinci Hotel And Suites On Nelson Mandela Square

Great location and above average hotel. But disappointed by 2 things: 1- at check-in, I specifically took time to mention that I booked through Expedia and asked if there were any upgrades available. The clerk didn’t seem eager to engage and was quick to say there weren’t any executive suites available. I had take the time to check online to see if they had any suites available and saw junior suites available. Checked the following day and still saw suites available. So I’m disappointed that I picked this hotel because I’m a gold Expedia member and didn’t get any benefits from my membership. 2- at check in, I asked for an extra bed for my 8 year old daughter. This was around 5:30 pm. We left our room to eat around 7 pm and came back at 10 pm and still no bed in our room. Called the front seat and was told they would follow-up and get the bed to the room. Called 20 minutes later and told they will look into it and get back to me asap. At 11 pm, I had to take my pj’s off and get dressed to physically go to the front desk to confront them. I was the. Told they only had one person working in maintenance in the evening and that person was busy with another task and he would come bring me a bed as soon as possible. Around 11:15 pm, bes was finally brought. The next day, told someone at the customer service desk my ordeal after being told there was no one from mgmt to talk to. The lady apologized profusely and got me a bottle of wine and a plate desserts for my room. Nice gesture.

We were travelling with grandchildren and staff were wonderful to them. We had a roll out bed in each of two rooms to accommodate the 6 of us. Bed so comfortable for a child or an adult. Breakfasts are truly world class