DoubleTree by Hilton Cluj – City Plaza

My family stayed here and found the experience overall very good and reported no problems or concerns. We would like to choose this hotel again for our next visit.

Great hotel. We stay there every time we visit family in Cluj.

5 stars hotel but to be honest and with all the respect not as a 5 stars should be. I would say it is a 4 but 5 stars are something quite different. Truth is that there are many levels of 5 stars but I would appoint few things to "deserve" the 5th one. Room, definitely spacious (I think I got the biggest one available for 240 € per night) but lacking of those finishig touches and attention supposed to be in a true 5 stars. Cleaningness is good. Breakfast is ok but nothing special. Food is medium quality nothing to die for. this needs to be definitely improved, they need to aim to get better quality food and wider range. Staff is kind and helpful which is nice. The general atmosphere of the hotel is sort of cold ... premises not sure are outdated but the design makes them quite cold and not cosy. Recommended anyway for business stays, for a luxury 5 star stay for family or holiday I would maybe search something else.