The Curve Hotel

I stayed here for one night. I found that it was a 5 star accommodation on Expedia and from the pictures the hotel looked pretty decent. When I got to the hotel the area surrounding it entirely under construction and the parking was minimal. I was told that there was no valet but managed to find a spot near the entrance anyways. Upon checking in I was told there was an issue with the booking and that there was a miscommunication between the website and the hotel. After what seemed like 10 minutes they finally were able to get the process started going back and forth between two computers. I got to my room and found that the room was rundown and seemed to be heavily used. The floor was old and looked like it needed to be scrubbed. I retired for the night and then in the morning when I was checking out I was told to wait because they had to check the room. When I asked why they said to make sure I didn’t leave anything behind. This is obviously not the reason and they make you feel as though you are stealing towels or something. After what seemed like 5 minutes or more they received a confirmation that the room was fine and I left. This hotel has to do a lot better if they will be hosting guests for the World Cup… check in was bad, the room was run down and the checkout was bad… this is not a 5 star accommodation. Only good thing was the view from the junior suite was nice.

Zero customer service bar a quick happy extension of check out. Eve. Then, request for extra water - answer was yes but it never came. Door staff shrug and say “I’m new” when you ask them for local info. Cleaning staff cheerful but incredibly noisy. Like having a kids’ break time at school work up and down the corridor