Tempus Hotel & Spa

We were expecting a relaxing stay at a spa, and what we received was a disappointing stay at a mediocre family resort. I don't expect noisy kids to be splashing me at a spa hotel marketed as calm and relaxing. Though the hotel ad seems to emphasize its zen aesthetic, there is nothing zen about screaming children. Inside, the spa facilities were adequate for a very small number of people, and were eventually activated for us after several calls to reception and a long wait on hold. Throughout the hotel, the white wash decor was marked and dirty in many places, showing dire need for a fresh coat of paint. The chair outside our room was broken, and the maintenance staff found it more convenient to lean it up against the wall to hide its defect than to remove it. The air-conditioning in the room was extremely weak, and automatically shut-off when we left the room; the curtains were broken; and the room was cleaned, inconveniently, from 5PM to 6PM daily. Room service food was unpalatable, and the one time we ordered a drink poolside, we discovered after a 30 minute wait that the lone bartender had to travel from inside the hotel bar on the second floor all the way outside to the pool on the first floor, for every order that he filled. It was 42 degrees celsius outside! Understaffing was an obvious problem, and I never once saw a manager who was managing. Do not stay at this resort if you are looking for a romantic stay, or a calm and relaxing few days at the spa.