Pestana Porto Santo Beach Resort & Spa

Great place for relax and vacation with family

Wasn’t prepared for such a family oriented place. It was not the type of stay we were looking for. Too many lines for EVERYTHING, and screaming kids. We saw huge cockroaches near food; and probably the worst part was for an “all-inclusive resort” they charged just to use an unbrela/chair at the beach. I could go on, but I want to forget it, very disappointed!

The hotel and its location are good,very clean ,with good overall amenities and hit the 5* rating for us.It is best suited to families with small children who are happy to spend time around the pool or on the beach as the Island is quite isolated.The bedrooms are compact but well designed -well fitted and good air con.The food range just met 5* star ----but the main dining area was undersize---there were almost always queue's for entry and the inner/enclosed area was hot and sticky,with too much cooking smell and vapour eminating from the chef manned open grill at the rear - too poorly ventilated.The house white and red wines were extremely poor quality--I'd rate at 1 euro per bottle at best(youcan buy dozens of good quality different brands in the supermarket in the town for 1 to 3 euro's ).The manager we spoke too was very dismissive about our wine concerns,didn't argue the points and simply "told us" to pay for the better wines that the hotel had available---not a 5 * provision by far----many people were leaving their glasses after 1 sip.