VIP Executive Santa Iria Hotel

The air conditioning wasn't working in either room on the same floor, so we had to traipse down to reception with all our luggage before they re-allocated us to two new rooms on a different floor. Switches in all four rooms we had the pleasure of visiting worked intermittently and in fact one of them was hanging off unsafely. The phone in the bathroom is a rather unique feature. To add to this rather dated and tired hotel located at what appears to be the edge of an industrial estate, we had to pay twice for our rooms. These rooms were booked in clerical error, as we needed them 3 weeks previously when we were actually in Lisbon. We booked them the night before and not 24 hours later arrived at the hotel to realise we had somehow unwittingly booked the wrong date!! We had booked non-refundable rooms as we needed them for the next day. The hotel were uncompromising and uncompassionate to the point of being insolent - there would be no refund - we would have to pay again. There was no management available - only junior members of staff. Expedia were no help in this matter.